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Leading Hand – Indoor Plant Hire Team Leader

Annangrove, Sydney

The Leading Hand is responsible for supervising and working alongside a team of indoor plant technicians to deliver exceptional plant care and client service. This hands-on leadership role is essential to ensuring that our maintenance runs are executed efficiently, safely, and to the highest standard, while supporting the development of team members and maintaining strong client relationships.

Role Details

Location: Sydney (CBD & Surrounds), Annangrove based.
Employment Type: Full-Time
Reports To: Managing Director
Company: Tropical Plant Rentals, Annangrove.

Purpose of the Role

The Leading Hand is responsible for supervising and working alongside a team of indoor plant technicians to deliver exceptional plant care and client service. This hands-on leadership role is essential to ensuring that our maintenance runs are executed efficiently, safely, and to the highest standard, while supporting the development of team members and maintaining strong client relationships.

Key Responsibilities

  • Lead a team of plant maintenance staff nursery and across commercial client sites – 8ppl.
  • Oversee the completion of daily service schedules, ensuring consistency, timeliness, and quality (Operations manager leads this, however Leading hand to be across).
  • Perform hands-on horticultural duties including watering, pruning, fertilising, pest control, and plant replacements.
  • Mentor, train, and provide on-the-job support to team members, encouraging skill growth and accountability.
  • Monitor plant health and proactively resolve environmental or site-specific issues.
  • Communicate directly with clients, managing service expectations and addressing any concerns or special requests.
  • Complete administrative tasks such as run sheets.
  • Ensure all work is carried out in accordance with WHS requirements and company standards.
  • Liaise with the Operations Manager on resource planning, stock needs, and scheduling adjustments.

Skills and Experience Required

  • Formal qualifications in Horticulture or a related discipline (preferred).
  • Minimum 5 years’ relevant experience in horticulture, landscaping, or indoor plant maintenance.
  • Minimum 2 years in a leadership or supervisory role.
  • Strong technical knowledge of plant care, pest/disease management, and site/environmental suitability.
  • Excellent leadership and people management skills.
  • High level of client service and professionalism in communication.
  • Strong organisational and time management capabilities. Along with ability to multitask.
  • Physically fit and capable of performing manual tasks, including ladder work and plant handling.
  • Proficient with basic digital tools (email and excel).
  • It is a demanding role in a fast moving environment, where every day is different. The ideal candidate would need patience and good problem solving skills.
  • Valid Driver’s Licence (MR, Forklift, EWP licences advantageous or willingness to obtain).
  • Police clearance or willingness to undergo a background check.

What We Offer

  • Above award remuneration. This is a task based role not time based, therefore potential to earn more in overtime.
  • Fully maintained company vehicle, tools, and uniform.
  • Full onboarding and ongoing training support.
  • A collaborative team culture with a strong reputation in the industry.

Tropical Plant Rentals is committed to excellence – in our people, our plants, and our service. This role is ideal for a driven team leader who thrives on delivering high standards and supporting others to do the same.

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