Freecall 1800 631 365
Freecall 1800 631 365

Terms & Conditions

Products & Content

Tropical Plants at Home will use all reasonable endeavours to ensure accuracy of content on this website, however does not make any guarantees or warranties to the accuracy, timeliness or completeness of any information, product or materials found on this website. We acknowledge that each plant is unique and individual and we cannot have control over the plants being exactly the same as the plant displayed. We do however strive to ensure plants are the same or similar in size, quality and standard as the plant modelled, however purchased products may differ slightly to those displayed on our website and social media platforms.
This website is protected by copyright, trademark, trade dress and other relevant laws. The site and its contents are owned by Tropical Plants at Home and all other trademarks appearing on the site are also subsequently owned by Tropical Plant at Home. You agree to not display or use Tropical Plants at Home trademarks without express permission.

Pricing & Payment

All prices are in Australian Dollars (AUD) and include delivery fees and GST. We accept payment online through Paypal or Credit Card.

Use of Website, Materials & Social Media

The website, its design and all content including social media platforms remains the property of Tropical Plants at Home and may not be used without direct written permission from the owners. You may not change, modify or distribute any materials on this website for industry or commercial use. Should you wish to use any material on this website, please contact us at plantsathome@tpr.com.au.

Comments, Feedback & Submissions

Any comments, feedback, suggestions or submissions remain the property of Tropical Plants at Home and the company is not responsible for maintaining comments in confidence, pay to users compensations for comments and respond to any user comments. When you submit a comment, you hold the responsibility that your comment does not violate any third party. You are solely responsible for the comments you submit.

Returns

Tropical Plants at Home take all care possible and use precaution to ensure your products are delivered in the best possible state. Tropical Plants at Home will not issue returns or refunds for change of mind, however any products deemed faulty or damaged should be reported immediately by calling 1800 631 365 or email plantsathome@tpr.com.au.

Change Order & Cancellations

Please contact us at email plantsathome@tpr.com.au as soon as possible if you would like to change or cancel your order. Please note that because we process orders quickly, we will do our best to accommodate your request, where possible. This also applies to a change of delivery address.

Shipping & Delivery

We offer free delivery on all orders within the specified areas. Deliveries will take place each Tuesday and Friday.

Orders placed Tuesday to Thursday – Friday delivery

Order placed Friday to Monday – Tuesday delivery

When an order is finalised, it will be delivered to the address provided by the purchaser subject to the delivery address being compliant. Tropical Plants at Home are not responsible for delivery to a non-compliant address and it is the responsibility of the purchaser to cover the costs of re-delivery to the compliant address.

Tropical Plants at Home will package your plant and/or pots with the utmost of care. We are not responsible for any damage incurred to plants and/or pots after delivery is received.  Therefore, risk of loss or ownership of items passes to you as the purchaser upon delivery of items.

Delivery Areas

Free delivery to all Sydney metro areas.

Outside of Sydney metro areas – Tropical Plants at Home is happy to deliver to anywhere in Australia via our approved Courier at the cost of the customer.

 

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