Privacy Policy

By visiting a Tropical Plant Rentals website (the “Site”) you are agreeing with and consenting to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy you should immediately cease using the Site.

Information we collect

Generally speaking, the information that we may collect can be divided into the following categories:

Information you give us

We receive and store information that you actively provide to us. Your participation in promotions and other events may involve further information being provided by you. We will only record your e-mail address if you provide it to us. It will only be used for the purpose for which you have provided it, we will not use your e-mail address for any other purpose, and we will not disclose it without your consent.

Information we collect from you

We may from time to time receive and store certain information relating to your use of, and behaviour on the Site. This information is commonly referred to as “clickstream” information. For example, we may record information such as the areas of the Site you have accessed, the time, date and URL of the pages requested by you, your IP address and your browser software. The recording of such information enables us to monitor the areas of the Site that are most popular and to improve sections of the Site accordingly.

Information obtained from “cookies”

The Site makes use of a feature of Internet web browsers called “cookies”, which are small pieces of information stored by your browser on your computer’s hard drive. Cookies are used to maintain session information between your browser and the Tropical Plant Rentals website, and are required for the Tropical Plant Rentlas website to operate.

Use and disclosure of your information

We are committed to the protection of your privacy and your personal information.

We will do our utmost to comply with laws relating to privacy, data collection and the use of information that are currently enacted or may be enacted in the future.

As a guide, we use information that is collected from the Site:

  • to operate the Site;
  • to provide you with a product or a service you have requested from the Site;
  • to help us gain a better understanding of your likes and dislikes, so as improve the site, our marketing strategies and/or the products and services generally offered by us or our related companies.

To facilitate our efficient use of your information, and to provide you with the services or products requested by you, it may sometimes be necessary for us to disclose your information to third parties. However, this disclosure will only occur in the following circumstances:

Our employees, contractors and agents

From time to time we may engage or employ other companies and individuals to perform functions on our behalf. Examples may include, but are not limited to, processing credit card payments, fulfilling orders and delivering products, analysing data, providing marketing assistance and/or providing information technology and related services. Such parties will have access to only that personal information required by them to perform their functions, and may not use such information for any other purposes, nor are they to provide your information to third parties without your consent.

Where required by law

In certain circumstances we may be required by law to disclose your personal information, for example, where disclosure is ordered by a Court, or subpoenaed in relation to third party litigation. We also reserve the right to choose to disclose your information to law enforcement agencies in circumstances described in the National Privacy Principles and other applicable laws and regulations, including for the purpose of investigating alleged contraventions of the law.

With your consent

Other than as outlined above, we will endeavour to provide you with notice (which may occur via your nominated e-mail) when we wish to provide personal information about you to third parties, and provide you with the opportunity to choose not to share that information.

Is my information secure?

Your information is stored on a computer server located in NSW, Australia, and Texas in the United Sates. We attempt to keep our server secure and free from unauthorised access and use, by enforcing rigid physical security at the premises in which the server is located, and by using industry standard technological measures to prevent unauthorised remote access to the server.

Unfortunately no server on the Internet, nor any data transmission over the Internet, can be guaranteed to be 100% secure. Despite our best efforts to keep our server and transmissions to and from our server secure, we are unable to absolutely guarantee security and there will always be a risk of unauthorised access to your information. Although we will take all reasonable steps to keep secure any information that we hold about you, we will not be held responsible for events arising from unauthorised access to such information.

Third party links

The Site may contain links to other sites. With the exception of other sites operated by us, we do not control the information collection of sites reached through links from this Site. If you have any questions about the information collection policies of those sites then you should contact the companies controlling those sites directly.

Further queries

If we become aware of any ongoing concerns or problems with the Site, we will take the issue seriously and work to address your concerns. If you have any queries about this Privacy Policy, or have a problem or complaint, then you should contact us via one of the following methods:

Tropical Plant Rentals
6 Pedvin Place
Annangrove NSW 2156
Telephone: 1800 631 365
Facsimile: 1800 631 265
ABN: 81 003 846 419